Store Manager

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction, etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
The candidate will have responsibilities across the following functions:
Customer focus: Driving Net Promoter Score:
Greeting customers when they enter the store and coaching the team to do the same.
Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.
Dealing with customer service issues, such as queries and complaints, at the store level and ensuring this is consistent with the team.
Striving to have long-lasting and fruitful relationships with each of our customers.
Driving sales vs plan:
Driving the sales of the store to meet the allotted targets by allocating the targets to the staff.
Developing a culture of high sales performance expectations, i. e, Sales Leadership.
Motivating and inspiring the field team to drive for results.
Assessing field capability and establishing performance priorities at the group level.
People Development (Attrition Control):
Assisting in recruiting and selecting high-potential staff.
Providing effective on-the-job training and guidance to team members, making use of company training modules.
Delivering clear, motivating and constructive feedback promptly to all retail associates.
Evaluating the training needs of store associates and working closely with the L& D department to execute the developmental plan.
Understanding the reasons for attrition and taking measures to control it.
Cash and Inventory management:
Monitoring cash reconciliation to ensure there is no mismatch of store funds.
Ensuring the availability of required merchandise and services.
Conducting stock takes regularly.
Ensuring the staff at the store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed.
Performing the necessary quality checks for the new products.
Working very closely with other departments till the product reaches the customer and ensuring the best customer experience for the Lenskart Customer.
Supervision:
Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved.
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards, SOP adherence and implementation.
SOP adherence and implementation:
Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees.
Updating colleagues on business performance, new initiatives and other important issues.
Scheduling the team's shift timings to meet the store's business needs and demands.
Ensuring staffing levels are adequate to effectively operate the store.
Store Upkeep and Maintenance:
Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store.
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.
Requirements:
Undergraduates can apply with a minimum of 6 years of total experience and 2 years as a store manager.
Graduate with a minimum of 4 years of total experience and 2 years as a store manager.
Ability to act as a link between strategy and execution.
Ability to develop and inspire people to achieve their best.
Ability to build rapport and trusting relationships.
Ability to understand stated and unstated needs of the customer and offer solutions.
Clear communication and active listening skills.
Ability to adapt to a changing environment and openness to learn.
Proactive task ownership, result-orientation, and customer-orientation.
Ability to multitask and organise activities based on priority.

Experience
6-10 yrs