L3 Production Support Executive - Java

Responsibilities:
Provide L3 production support for critical banking applications, troubleshooting, and resolving complex technical issues in production and non-production environments.
Perform root cause analysis (RCA) for incidents and implement permanent fixes to prevent recurrence.
Monitor application performance, stability, and availability, proactively identifying and addressing potential issues.
Collaborate with development, infrastructure, and business teams to ensure timely resolution of incidents and service requests.
Create and maintain operational runbooks, support documentation, and knowledge base articles.
Design, Development, and Engineering:
Design, develop, test, and deploy enhancements, bug fixes, and new features for Java-based applications.
Analyze existing application code and implement improvements to enhance performance, scalability, reliability, and maintainability.
Participate in code reviews and ensure adherence to coding standards and best practices.
Develop automation solutions and utilities to improve operational efficiency and reduce manual intervention.
Support application releases, deployments, and post-release validation activities.
Coding and Debugging:
Perform hands-on development using Java, Spring Boot, microservices, REST APIs, and related technologies.
Analyze and debug complex production issues by reviewing application logs, database queries, and system behavior.
Troubleshoot issues across distributed systems, APIs, databases, messaging platforms, and microservices.
Contribute code fixes and enhancements as part of production issue resolution and continuous improvement initiatives.
Testing and Quality Assurance:
Develop and execute unit, integration, and system test cases for application changes.
Ensure high-quality deliveries through thorough testing and validation.
Utilize automated testing frameworks and CI/CD pipelines to maintain consistent quality across deployments.
Technical Leadership:
Provide technical guidance and mentorship to junior developers and support engineers.
Lead technical investigations for complex issues and coordinate resolution efforts across teams.
Promote best practices in coding, troubleshooting, system reliability, and operational excellence.
Collaboration and Stakeholder Management:
Work closely with QA, DevOps, Infrastructure, and Business teams to deliver high-quality solutions.
Engage with stakeholders to understand business requirements and provide effective technical solutions.
Communicate incident status, risk assessments, and resolution plans to management and key stakeholders.
Documentation:
Create and maintain detailed technical documentation covering system architecture, support procedures, incident resolutions, troubleshooting guides, and development activities.
Document lessons learned and best practices to improve team knowledge and operational efficiency.
Requirements:
5+ years of experience in Java development with L3 production support.
Strong expertise in Java, Spring Boot, microservices, and REST APIs.
Hands-on coding, debugging, and problem-solving experience.
Unix/Linux and Shell Scripting knowledge.
Strong SQL and database troubleshooting skills.
Experience working with enterprise-scale banking or financial applications.
Knowledge of CI/CD, Git, Maven, Jenkins, and DevOps practices.

Experience
5-8 yrs