Senior Executive - Operations (SUC)

Job Title
Operations Executive
Function
Operations
Reports To
Service Centre In-charge / Operations Manager / Branch Operations Manager (as applicable)
Location
Branch / Service Centre (Location Agnostic)
Travel Required
25% ☐ 50% ☐ 75% ☐
About DHL Blue Dart Express India:
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
Position Overview:
The Inbound Shift In-charge is responsible for leading all inbound operations within the assigned Service Centre, ensuring timely receipt, unloading, scanning, sorting, reconciliation and processing of shipments while meeting Blue Dart's service commitments and operational standards.
The role provides frontline leadership to Ops Staff, Senior Ops Staff, Territory Service Representatives (TSRs) and Senior Territory Service Representatives (Senior TSRs) deployed during the shift, ensuring optimum manpower utilization, operational discipline, shipment accuracy, productivity, safety and compliance. The incumbent plays a key role in ensuring smooth shift operations, maintaining operational governance and supporting seamless connectivity across Blue Dart's network.
Job Purpose:
To lead and manage inbound shift operations by ensuring timely and accurate receipt, processing and reconciliation of shipments, while driving operational productivity, service quality, workforce effectiveness, safety, compliance and adherence to Blue Dart's Standard Operating Procedures.
Key Roles & Responsibilities:
Inbound Operations Management
Lead and supervise all inbound operational activities during the assigned shift.
Ensure timely receipt, unloading and processing of inbound vehicles and shipments.
Monitor shipment receiving, scanning, reconciliation, segregation and sorting activities.
Ensure timely movement of shipments to subsequent operational stages in line with defined service commitments.
Coordinate with outbound operations and network teams to ensure smooth operational flow.
Shipment Processing & Service Quality
Ensure accurate shipment scanning, sorting and reconciliation with minimal operational errors.
Monitor shipment quality and promptly escalate damaged, short or discrepant shipments.
Drive adherence to shipment processing timelines, operational SLAs and service commitments.
Minimize shipment exceptions, mis-sorts and operational delays through proactive monitoring.
Ensure operational readiness during peak volumes and contingency situations.
People Leadership & Shift Management
Plan and allocate manpower across operational workstations to achieve optimum productivity.
Lead, coach and support Ops Staff, Senior Ops Staff, TSRs and Senior TSRs during the assigned shift.
Conduct daily shift briefings on safety, operational priorities, productivity and service expectations.
Monitor attendance, punctuality, shift discipline and workforce deployment.
Provide on-the-job coaching to improve capability, productivity and operational effectiveness.
Foster teamwork, collaboration and a positive work environment focused on operational excellence.
Safety, Compliance & Operational Discipline
Ensure strict adherence to Blue Dart Standard Operating Procedures (SOPs), safety guidelines and operational policies.
Promote a culture of safety, discipline and compliance across the shift.
Ensure team members wear the prescribed uniform, identity card and personal protective equipment, wherever applicable.
Monitor workplace housekeeping and ensure a clean, organized and safe operational environment.
Promote integrity, ethical conduct and zero tolerance towards fraud, policy violations and operational malpractice.
Ensure compliance with statutory, regulatory and company requirements.
Operational Governance & Productivity
Monitor shift productivity and operational performance against defined targets.
Review operational dashboards, reports and shift performance metrics to identify improvement opportunities.
Ensure timely completion of operational documentation and accurate system updates.
Conduct effective shift handovers, highlighting key operational issues and priorities.
Escalate operational risks, service failures and resource constraints to the reporting manager in a timely manner.
Support implementation of continuous improvement initiatives to enhance operational efficiency and service quality.
Stakeholder Collaboration
Coordinate closely with Outbound Shift In-charge to ensure seamless shipment flow.
Work collaboratively with Customer Service, Security, Fleet, Network Operations and other support functions.
Support implementation of operational initiatives, process improvements and business priorities.
Build effective working relationships across teams to ensure smooth operational execution.
Qualifications & Experience:
Education:
Graduate in any discipline
OR
10+2 (Higher Secondary) with a 3-year Diploma from a recognized institution.
Experience:
2–4 years of relevant experience in courier, express logistics, warehousing, distribution or supply chain operations.
Experience in leading frontline operational teams and coordinating shift operations.
Exposure to inbound operations, shipment processing, sorting, scanning, reconciliation and service centre operations.
Experience working with operational systems, handheld scanners and productivity reporting will be an advantage.
Skills & Capabilities:
Technical Skills:
Inbound Operations Management
Shipment Receiving & Reconciliation
Shipment Sorting & Processing
Workforce Planning & Shift Management
Productivity & Resource Utilization
Operational Reporting & MIS
Basic Computer Skills
Barcode Scanner & Operational System Usage
Safety & Operational Compliance
Key Competencies:
Operational Leadership
Team Leadership & Coaching
Planning & Organising
Decision Making
Customer Focus
Accountability
Problem Solving
Communication Skills
Teamwork & Collaboration
Integrity & Ethical Conduct
Operational Discipline
Safety Leadership
Professional Grooming & Personal Conduct
Regularity & Punctuality
Continuous Learning Mindset
Key Performance Indicators:
KRAs
KPIs
Inbound Operations
Inbound Processing SLA
Shipment Receiving Timeliness
Processing Productivity
Service Quality
Shipment Accuracy
Scanning Compliance

Work arrangement
No