Equipment Customer Service Representative, VAD

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Job Title
Equipment Customer Service Representative, VAD
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Lake Mary, FL location in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.
We are seeking an experienced and customer-focused Equipment Customer Service Representative to join our team supporting Abbott Heart Failure's Acelis Connected Health business. This role is responsible for delivering exceptional customer service while managing equipment, accessory, and wound care supply orders. The ideal candidate will possess strong communication skills, exceptional attention to detail, and the ability to effectively manage multiple priorities in a fast-paced healthcare environment.
As a key member of the team, you will serve as the primary point of contact for customers, and vendors, ensuring timely order processing, accurate documentation, and resolution of customer inquiries while maintaining compliance with HIPAA and other regulatory requirements.
What You'll Work On
Respond to customer and client inquiries promptly and professionally, documenting all interactions in internal databases.
Process equipment, accessory, and supply orders and preventative maintenance requests in accordance with company procedures.
Generate and manage sales orders within Salesforce and other operational systems.
Monitor reports and proactively follow up on open orders to ensure completion.
Coordinate with vendors regarding order status, shipping, delivery confirmation, and returns.
Track deliveries and update customer records accordingly.
Maintain accurate and thorough documentation of all activities and customer interactions.
Escalate complex issues as appropriate to ensure timely resolution.
Identify and communicate workflow improvement opportunities.
Resolve or report order, shipping, or customer service issues.
Perform outbound calls regarding order updates, shipping delays, missing information, and other service-related matters.
Ensure compliance with HIPAA, PHI requirements, and all applicable regulatory, privacy, and security standards.
Represent the organization professionally while maintaining a high level of customer satisfaction.
Required Qualifications
High school diploma
Minimum of one year experience in a customer service role or equivalent combination of education and experience
Preferred Qualifications
Basic computer and clerical skills
Flexibility and the ability to work independently and within a multidisciplinary team
Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources
High degree of attention to detail in a high volume environment
Good planning and organizational skills, including ability to meet deadlines
Problem Resolution and follow-up skills
Ability to multi-task and work in a fast-paced environment
Ability to operate a computer and use the operational software used by the office along with Microsoft Office
Working knowledge of Brightree software desired
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is
$17.15 – $34.25/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Customer Service
DIVISION:HF Heart Failure
LOCATION:United States > Lake Mary : 1101 Greenwood Boulevard
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf