Dealer Relations Manager

Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experiences. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. automotiveMastermind is headquartered in New York City. For more information, visit www.automotivemastermind.com.
What you will do:
As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.
Ideal candidate:
Location: Boston, MA
You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.
Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.
Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team
Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated
Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team
Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts
This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations
Responsible for the retention of 20+ accounts
Who you are:
Bachelor’s degree in Business, Management, Marketing or a related field
3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
Significant experience working with CRM tools and are at ease with technology
Think quickly on your feet and handle ambiguity
Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
Know how to establish rapport and develop meaningful relationships with your clients
Negotiate effectively, finding the win-win solution to problems
Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
Ability to perform as part of a larger team and work independently to schedule and prioritize your work
Regularly assess your own performance and adapt your work to achieve better results
You must believe in what you do and feel a vested interest the company’s success
This role requires 25% travel within the region and nationally as needed
A valid driver license with no restrictions is required to perform the job.
The anticipated base salary for this position will be $100K - $105K plus variable compensation. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional Mobility Global benefits
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.