Live opening · Posted 11 days ago
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Description supplied by the original job listing.
Interview Mode : Weekend Walkin drive (Face to Face )
Interview Date : 05-Sep-26(Saturday )
Note : Only candidates currently located in Gurugam should apply.
Role : Service Desk - Chat Support
Experience : 2 to 5 Years
Location : Gurugram
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.
Prior experience working as a Service Desk Analyst
Assist customers with technical issues via chat in a timely and efficient manner.
Experience in handling 2 or more chat concurrency.
Knowledge on ITIL and Incident Management (SLA, Severity)
Experience in ServiceNow is a plus.
Diagnose and troubleshoot hardware and software problems
Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
Escalate complex issues to higher-level technical teams when necessary
Maintain detailed logs of customer interactions and solutions provided
Follow up with customers to ensure their issues are fully resolved
Stay updated with product knowledge and technical skills
Should have good written communication skill.
Work arrangement
No
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