Customer Support Associate with Swedish & English – Sofia

🎯 About the Role
We are looking for a Customer Support Associate with Swedish and English to join our team supporting customers of a leading international telecommunications provider.
You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries.
✅ Key Responsibilities
Handle inbound customer inquiries via phone, email, chat, and other supported channels
Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Accurately document customer interactions and follow established processes and procedures
Provide professional, clear, and empathetic support in every interaction
🧠 What We’re Looking For
Must-have:
Swedish – minimum B2 level
English – minimum B2 level
Undergraduate, graduate, postgraduate education or equivalent
Strong verbal and written communication skills
Good computer skills and ability to work with multiple systems
Availability to work Monday to Friday, 10:00–19:00
Nice-to-have:
Previous experience in customer service, BPO, telecommunications, or a similar environment
Experience working with CRM or ticketing systems
Strong problem-solving skills and a customer-focused mindset

Employment type
Full-time

Work arrangement
No