Walkin Drive For Payment Disputes and Risk Officer-II on 3rd Sept- BLR

Greetings from Infosys BPM Ltd.,
We are hiring for Walkin Drive for Payment Disputes and Risk Officer II (Australian-Card disputes & Chargeback) Domain for Bangalore. Please walk-in for the interview on 3rd September 2026 in Bangalore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Process Specialist- 2Yr to 4Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249267
Interview Details:
Interview Date: 3rd September 2026
Interview Time: 10:00 AM to 12:30 PM IST ONLY
Interview Venue:
Bangalore:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore 560100.
Landmark: In Between Sunik Industries and Tejas Networks
Please find below Job Description for your reference:
Job Location: Bengaluru
Qualification: Any Graduate (Full Time)
Total Experience: 2- 4 Years
Notice Period: Immediate Joiners to 30 days
Shift: Flexible to work with any shift
Work From Office is mandatory
Job Level: 3A
Designation: Process Specialist
Note: Candidate should have mandatory Australian process Experience
Role Summary:
Infosys BPM is Seeking a highly motivated and detail-oriented Payment Disputes and Risk Officer to support its Client, the role is responsible for managing Payment Disputes, chargebacks, merchant risk, and fraud-related activities while ensuring compliance with card scheme regulations, client policies, and Australian financial service requirements.
Key Responsibilities:
Administer chargeback and direct debit claim processes in line with scheme rules and internal policies.
Respond to merchant, banking partner, and stakeholder dispute-related enquiries.
Review and investigate transaction disputes, fraud alerts, and suspicious activities.
Monitor merchant transaction activity and escalate potential risks where required.
Support risk investigations and periodic merchant reviews.
Ensure timely responses to payment schemes to maximize recovery and minimize losses.
Assess merchant activity for risk, compliance, and acceptability.
Collaborate with internal teams and external partners on dispute and fraud matters.
Contribute to process improvements and operational efficiency initiatives.
Knowledge & Skills Preferred:
Strong understanding of payment disputes, chargebacks, fraud prevention, and risk management.
Excellent analytical, problem-solving, and attention-to-detail skills.
Ability to interpret transactional data and identify unusual activity patterns.
Strong verbal and written communication skills.
Ability to work independently and manage multiple priorities.
Knowledge of payment industry regulations, card schemes, and dispute processes.
Strong stakeholder engagement and customer service capabilities.
Business Performance:
Timely and accurate processing of chargebacks and claims.
Achievement of dispute resolution and recovery targets.
Effective identification and escalation of fraud or suspicious activities.
Compliance with SLAs, payment scheme requirements, and internal policies.
Reduction in financial losses from disputes and fraudulent transactions.
Continuous improvement contributions to team processes and procedures.
Client Management:
Deliver professional and timely support to merchants and financial institutions.
Maintain strong relationships with merchants, banking partners, and internal stakeholders.
Communicate dispute outcomes, risk findings, and required actions clearly.
Support merchants in resolving disputes and preventing future payment fraud.
Provide guidance on chargeback and claims management processes.
Skills:
Excellent written and verbal communication skills.
Ability to analyses transaction data and make risk-based decisions.
Knowledge of fraud detection, transaction monitoring, and card payment ecosystems.
Competencies that will be Assessed:
Leadership & People Management.
Strategic & Business Acumen.
Interpersonal & Communication Skills.
Educational / Professional Qualifications:
Bachelors degree in business, Commerce, Finance, Accounting, Risk Management, or a related field.
Experience in payment disputes, chargeback management, fraud prevention, risk operations, or financial services.
Preferred experience within Payments, FinTech, Banking, Merchant Acquiring, or E-commerce sectors.
Relevant certifications in Fraud Prevention, Risk Management, Compliance, or Payments are advantageous.
Documents to Carry:
Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Mandatory to carry:
Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team

Work arrangement
No