Customer Success Manager (Quantitative)

The NIQ Customer Success team is a modern service team that is transforming the way we serve our clients with new and updated tools, enabling our teams to accomplish their tasks quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We serve as the key link between NIQ and clients, and our service and delivery are the reasons clients will continue to invest in our products and services.
Responsibilities:
Supervise all stages of project management and monitor performance to ensure timely and successful completion.
Lead and develop the team, fostering a culture of growth and collaboration to maximize performance and potential.
Manage internal stakeholders and provide support and guidance as needed to ensure alignment and effectiveness across departments.
Offer expert advice and consultation to clients and staff, addressing complex queries or complaints with professionalism and expertise.
Drive business growth by managing profit and loss responsibilities, identifying opportunities for expansion, and developing strategic plans to meet objectives.
Design and plan research projects based on client briefings and needs, including the creation of questionnaires and methodologies for data collection.
Coordinate project execution, provide progress updates to clients, and give specific instructions to relevant departments for data collection and processing.
Present study results to clients in a clear and compelling manner, ensuring understanding and satisfaction with the outcomes.
Build and maintain strong relationships with clients, driving engagement and satisfaction through proactive communication and support.
Undertake occasional travel as necessary to fulfill project requirements and client engagements.
Assist in ensuring smooth invoicing by communicating any contract or job changes to the Finance department, while also working towards meeting collection targets.
Identify and develop key team successors to ensure continuity and growth within the organization.
Drive initiatives beyond business as usual (BAU) activities, including the development of key account plans and implementation of quality control measures on projects.
Implement quality control measures to maintain high standards of work and ensure client satisfaction with project outcomes.
Qualifications:
Hold a university degree in Marketing, Economics, or a related field, demonstrating a strong academic background in pertinent subjects.
Bring 3-5 years of hands-on experience in Marketing Research, showcasing proficiency in conducting insightful analyses and delivering actionable recommendations.
Possess a keen analytical mind with the ability to leverage advanced analysis methods and tools effectively, ensuring accurate interpretation of data and strategic insights generation.
Demonstrate excellent verbal and written communication skills, enabling clear and persuasive articulation of complex ideas and findings to diverse stakeholders.
Exhibit expertise in servicing customers, combined with in-depth knowledge of research methods, analysis techniques, and industry best practices, enhancing the value delivered to clients and stakeholders.

Employment type
Full-time

Work arrangement
Hybrid