Associate Operations Client Partner

Purpose of the job:
Acts as the liaison between the clients, commercials, and the operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities.
Accountabilities:
Key accountabilities (this area is not a detailed description of activities on the job):
Converting the clients’ needs into internal work orders
Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available
Overall accountability for the timely and accurate resolution of client requests including direct contact with the client (email, SF) in regard to technical or operational issues
Building positive relationships e.g., to effectively facilitate meetings, provide support and remove obstacles through networking with stakeholders (operations and commercial groups, clients)
Contribute to solving elements of regional and global clients’ requests through collaboration with other countries
Support in deep dive for root cause for quality improvement, including quality meeting participation with respective functions.
Driving results which lead to significant and sustainable improvements in client satisfaction
Providing training for the new joiners and other team members if needed
Being responsible in keeping updated the operational documentation
Daily work in a multicultural environment through cooperation with stakeholders and colleagues to delivering against the set objectives.
Qualifications
Proficiency in Turkish both written and verbal.
Fluency in English both written & verbal.
Very good end-to-end operational understanding
Good understanding of the local market of the country
Well-developed analytical skills and very good attention to details
Proactivity attitude in recommending suitable solutions
Profound combination of operative skills and client orientation
Customer service abilities
Capabilities to translate client requirements into technical specification
Problem solving and Decision-making skills
Ability to work and build relationships with stakeholders at various levels of organization
Ability to work effectively in a team to achieve goals together
Time management skills
Very good Excel knowledge and computer literate.

Employment type
Full-time

Work arrangement
Hybrid