Commercial Program Manager - Grocery & Retail

About the Team
Grocery and Retail is a startup within Uber, focused on building the future of on-demand commerce. We power delivery across groceries, alcohol, convenience, pet, pharmacy, retail, and more—combining the speed and innovation of a startup with the scale of Uber's global platform.
Our commercial organization supports a diverse portfolio of merchants, ranging from strategic Enterprise partners to thousands of small and medium-sized businesses. Successfully serving both requires a combination of high-touch relationship management and scalable commercial programs.
We're looking for a Commercial Program Manager who will directly own a portfolio of Enterprise merchant relationships while also leading programs that improve how we support, engage, and grow our long-tail SMB business.
About the Role
As a Commercial Program Manager, you will operate across two critical areas of our commercial organization: Enterprise Account Management and SMB Program Management.
You will directly manage a select portfolio of Enterprise merchants, owning the commercial relationship, business performance, and long-term growth strategy for those partners. You'll develop joint business plans, identify growth opportunities, lead business reviews, navigate operational challenges, and work cross-functionally to strengthen each partnership.
At the same time, you will lead programs designed to improve how Uber manages thousands of SMB merchants at scale. Rather than directly managing the SMB long tail, you'll build and optimize the programs, processes, segmentation strategies, reporting, automation, and commercial playbooks that enable Account Managers and Account Coordinators to effectively manage large books of business.
This role is ideal for someone who combines strong commercial and relationship-management skills with structured program management, analytical thinking, and operational problem solving. Success requires the ability to move seamlessly between strategic merchant conversations and building scalable solutions for a complex commercial organization.
What You'll DoEnterprise Account Management & Growth — 30%
Own a select portfolio of Enterprise merchant partners, serving as the primary commercial point of contact and trusted advisor.
Develop joint business plans focused on growing sales, improving operational performance, and strengthening long-term partnerships.
Identify and execute growth opportunities across promotions, advertising, merchandising, product adoption, and other commercial levers.
Lead regular business reviews using performance data and marketplace insights to identify opportunities and establish clear action plans.