Food & Beverage Waiter/Waitress

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
-Greet the guests in a friendly and courteous manner and explained any specials and/or restaurant promotions for guests awareness
-Record the details of the order from guests, repeating the order to the guest to check for accuracy
-Manage guest queries in a friendly, timely, and efficient manner
-Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
-Replenish beverages as necessary and check with guests for over all satisfaction.
-Ensure knowledge of menu and all products
-Must have a full knowledge of food and beverage preparation, service standards, guest relation and etiquette
-Ability to remember, recite and promote the variety of menu items.
-Ability to keep up table maintenance during the service.
-Ability to transport large trays weighing up to 40 lbs, through crowded room on a continuous basis throughout the shift.
-Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
-Check stations before, during and after shift for proper set-up and cleanliness.
-Follow correct reporting procedures if faced with issues
-Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
-Monitor the quality food and beverage being served on the table.
-Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Comply with hotel security, fire regulations and all health and safety legis

Work arrangement
No