Director, Global Enterprise Communications

Director, Global Enterprise Communications
The Capital One Global Enterprise Communications team drives the company’s communications strategy and execution, promoting and protecting corporate reputation while propelling business imperatives. Our purview spans media relations, issues management, financial communications, and executive and associate messaging, backed by full-service, multi-platform creative storytelling across internal and external channels. As a central team within Global Enterprise Affairs, we serve as strategic counselors across the enterprise, sitting at the intersection of value creation and risk mitigation.
We are seeking a talented communications leader with exceptional judgment, matrix-management expertise, and a sustained, proven focus on delivering results. Creative problem-solving, data literacy, empathy, and a collaborative mindset are essential to success in this role.
About the Role:
As a Director on the Global Enterprise Communications team, you will serve as a strategic counselor to senior enterprise executives, driving integrated communications, spanning functional communications, internal associate engagement, and targeted external campaigns, that align business priorities and bolster Capital One’s reputation. You will lead a high-performing team, elevate our internal communications framework, and partner across complex corporate functions to deliver measurable impact.
This position requires exceptional leadership, intellectual curiosity, judgment, teamwork, and results focus. An open mind and a passion for finding creative new ways to solve problems and deliver results are essential to the success of this role.
Primary Responsibilities:
Build trusted partner relationships and serve as a strategic counselor to senior corporate executives and cross-functional leadership teams.
Lead the strategy and execution of data-driven, 360-degree communications campaigns across internal and external touchpoints, aligning Line of Business (LOB) imperatives with enterprise narrative priorities.
Leverage data analytics, audience sentiment, and modern digital channels to optimize communications performance and measure narrative impact.
Lead, coach, and develop a team of communications professionals, setting high standards for strategic counsel, operational execution, and talent development.
Stay informed on financial services, bleeding-edge technology, and communications trends to continuously enhance team strategy and functional results.
Basic Qualifications:
Bachelor’s degree or military experience
At least 8 years of communications experience
Preferred Qualifications:
Experience designing and executing integrated communications strategies including both high-impact executive and internal associate engagement, as well as external campaigns.
3+ years of direct people management experience, with a proven track record of coaching and developing communications talent.
Track record of serving as a trusted strategic counselor to senior functional executives in complex, matrixed, or highly regulated environments.
Public Relations or Communications experience in financial services, technology, or consumer brands.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $190,300 - $217,200 for Director, Communications
Richmond, VA: $173,000 - $197,400 for Director, Communications
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).