Analyst, FastPay

Exceptional Hospitality Starts with You
This role is based at our corporate office in Memphis, TN
This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a FastPay Analyst, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Global Distribution team reporting to Manager, Distribution Services FastPay, you will work on projects ensuring that the commission-related needs of our hotels and our meeting planner companies (MPCs) are met/exceeded in a timely manner.
What you'll do during a typical day:
Research information and analyze data to arrive at objective conclusions, recommendations and plans of action within the FastPay program.
Performance recompilations of hotel supporting documentation to MPC invoices This includes researching, resolving, and reporting any variances.
How you'll collaborate with others:
Support all Hilton branded properties participating in the program. This involves providing mentorship on required approvals, information input, and meeting pickup for processing commission payments. You will also assist with any adjustments, as applicable.
Provide customer service support to MPCs and perform functions relative to special projects or ad-hoc requests
Deliverables you'll take ownership of:
Improvement opportunities as it relates to FastPay.
The commission payment process cycle through research, special projects, and internal control procedures.
What It Takes to Make the Stay
You have these minimum qualifications:
One (1) year of professional experience
One (1) year of experience in customer service
Experience working with Excel (can maintain spreadsheets) and Outlook
This is a hybrid role based in our corporate office in Memphis, TN (2 days per week in office)
It would be useful if you have:
High School Diploma
One (1) year of Finance or Accounting experience
One (1) year of experience in Data Entry
Knowledge of FastPay processes
Knowledgeable of travel agency commission-processing systems or research and special projects
How We'll Help You Thrive

Work arrangement
Hybrid