Guest Experience & Wellness Manager - Waldorf Astoria Park City

Waldorf Astoria is looking for a Guest Experience & Wellness Managerto join the Leadership Team in Park City!
With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Want to learn more? Hotel Website, Instagram, Facebook, YouTube
Why join Waldorf Astoria Park City?
Free Epic Local Ski Pass (Winter Season only)
Drastically discounted spa services
Work in an environment where kindness, creativity and authenticity is highly appreciated
Complimentary meals on duty
Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries
*Please note, benefits may vary depending on the classification status of the position.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Experience & Wellness Manager, you’re not just overseeing daily spa, membership and recreation operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Own the overall guest and member experience: Serve as the champion for wellness members and resort guests, ensuring every interaction reflects Waldorf Astoria's luxury hospitality standards while driving satisfaction, engagement, and loyalty.
Lead wellness membership engagement and community building: Drive membership retention and growth by fostering meaningful relationships, creating a sense of community, and developing experiences that keep members actively engaged.
Create memorable guest experiences: Develop and execute wellness programming, recreational activities, and unique resort activations that elevate the overall guest experience and differentiate Waldorf Astoria Park City as a premier wellness destination.
Drive guest recognition and personalization programs: Identify opportunities to recognize returning guests and members, personalize experiences, and create thoughtful moments that build lasting connections.
Partner across the resort: Collaborate closely with Spa, Rooms, Food & Beverage, Marketing, and other departments to deliver seamless experiences and ensure alignment with resort-wide initiatives and guest satisfaction goals.
Manage resort activities and activations: Coordinate on-property experiences, seasonal events, and group activities while ensuring flawless execution and strong guest participation.
Build strategic partnerships: Collaborate with third-party vendors, fitness instructors, outdoor guides, and local organizations to deliver engaging wellness experiences, outdoor adventures, and community-focused programming.
Drive operational excellence: Oversee day-to-day wellness and recreation operations, ensuring programs are organized, efficient, and aligned with Waldorf Astoria luxury service standards.
Analyze performance and revenue opportunities: Monitor membership trends, guest engagement, wellness participation, and revenue performance to identify opportunities for growth and continuous improvement.
Inspire a luxury service culture: Providing leadership, coaching, and support that fosters a positive, guest-focused environment rooted in luxury hospitality and exceptional service.
Take initiative and innovate: Continuously seek new ways to enhance wellness offerings, strengthen member engagement, elevate the guest journey, and position Waldorf Astoria Park City as a leader in luxury wellness experiences.

Work arrangement
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