Manager Risk II, Relay Product Excellence

Description
Are you a people leader who thrives on building high-performing teams and driving operational excellence in a defined problem space? Amazon is seeking a Manager II, Risk who will lead a team of risk professionals focused on Safety, Trust and compliance worldwide. In this role, you will operate as a non-technical "solution architect" — managing a team that detects bad actors and maintains high bar on network safety
You will be responsible for goals in an area where the strategy is already defined, using your subject matter expertise to decide which actions to take, who will own them, and in what priority order to meet short-term goals. You will lead your team to deliver results by establishing the right team structure, driving operational excellence, and ensuring high-quality outcomes. This role requires influencing your team's roadmap, reaching consensus on approach, and delivering to meet business needs while actively developing your people and fostering an inclusive team culture.
The ideal candidate is a tactical manager learning to be strategic — someone who ensures each individual on their team has the right level of support to meet operational and development objectives, while driving the team toward meaningful impact on network safety for Amazon customers
Key job responsibilities
Overall Responsibilities
Lead and manage a team of risk specialists responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide
Support process improvement, automation, and control implementation projects
Drive and own the standardization and documentation of processes (SOPs), risks, and controls and work with owners to assign accountability
Drive high quality operations with zero error tolerance to errors; operate as an SME of the process while grooming process expertise within the team
Team and People Management
Attract and hire bar-raising talent who bring needed skills and expertise to the team
Facilitate career growth conversations, provide constructive feedback, and align individual goals to areas of interest; identify mentors and supportive stakeholders for your employees
Evaluate employees against appropriate role guidelines, participate in calibration activities, and clearly communicate performance expectations in regular 1:1s
Create and continuously improve the team environment so that every employee feels valued, trusted, connected, and informed. Navigate challenging conversations with empathy
Execution & Delivery
Lead your team to deliver results against defined program goals
Conduct risk assessments for current functions and operational processes; identify gaps in safety and compliance controls
Manage end-to-end escalation lifecycle including intake, deep dive, issue resolution, root cause analysis, preventative actions, and outcome summarization
Identify risks and bring them to the attention of your manager, customers, or stakeholders with mitigation plans before they become roadblocks; know when to escalate
Make trade-offs between time, quality, and resources to meet business needs
Audit employee work to ensure results are high quality and meet SLAs
Actively manage your team's commitments, recognizing capacity constraints
Problem Solving & Process Improvement
Dive into details, ask the right questions, and drive the right customer outcomes
Prioritize root cause resolution, process improvements, and operational excellence
Identify and optimize workflows and best practices; partner with teams to improve mechanisms and drive enhancements
Develop and implement key process governance mechanisms across the program
Support the development of daily, weekly, and monthly metrics; leverage data to drive continuous improvement
Stakeholder Engagement & Communication
Engage cross-functional stakeholders (Legal, Tech, Ops, Business) to collaborate on escalations and align on frameworks
Present decisions, learnings, and recommendations to leaders up to three tiers
Write clear documentation including narratives, MBR/QBR materials, and COEs
Create plans, communicate requirements, negotiate priorities, and clarify what success looks like
Foster shared understanding across an increasing diversity of roles and functions
Basic Qualifications
3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
3+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience
Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management
Experience with all Microsoft Office applications
Bachelor's degree or equivalent
Preferred Qualifications
Lean Six Sigma Green Belt or Black Belt certification
Experience using data and metrics to back up assumptions and implement effective solutions
Experience working in risk, fraud or compliance organizations
Master's degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ADCI - Karnataka - A66
Job ID: A10519799

Work arrangement
No