Guest Relations Supervisor at The Plaza Doha LXR Hotels and Resorts

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
As a Guest Relations Supervisor, you’re not just overseeing guest relations operations, you’re creating meaningful connections and spreading the light and warmth of hospitality by delivering personalized, memorable experiences that make every guest feel valued and cared for throughout their stay.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Supervise the Guest Relations team: Lead team members in delivering exceptional guest experiences, ensuring personalized service, seamless guest interactions, and prompt handling of requests.
Lead day-to-day team operations: Create team schedules, assign tasks, conduct daily briefings, and provide training, guidance, and real-time coaching to ensure service excellence.
Lead guest issue resolution: Proactively engage with guests, respond to inquiries and concerns, and support team members in managing complex or escalated situations to achieve positive outcomes.
Enhance the guest experience: Coordinate special occasions, VIP arrivals, guest recognition programs, and personalized arrangements to create memorable and meaningful stays.
Monitor guest satisfaction: Gather and analyze guest feedback, identify service improvement opportunities, and work closely with operational teams to enhance the overall guest experience.
Manage special projects: Lead guest experience initiatives, service enhancement programs, and other departmental projects or ad hoc assignments.

Work arrangement
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