Banking Officer

Company Description AU Small Finance Bank began over three decades ago as the vision of founder Mr. Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, supported by a skilled and dedicated team. The bank has grown rapidly and is now progressing toward becoming a Universal Bank, while maintaining its focus on customer-centric solutions. Throughout its journey, AU Small Finance Bank has emphasized enriching lives and serving communities by aligning products and services with local needs. The organization continues to build on a culture of excellence, innovation, and long-term community impact, offering opportunities for professionals who want to contribute to inclusive growth.
Role Description The Banking Officer role is a full-time, on-site position based in Panchkula. The Banking Officer will handle day-to-day branch operations, including opening and servicing customer accounts, processing deposits and withdrawals, and supporting loan documentation and disbursal. This role involves providing responsive customer service, addressing inquiries, resolving issues, and guiding customers on suitable banking products. The Banking Officer will also support business development activities by building and maintaining relationships with individual and business customers, promoting bank offerings, and ensuring adherence to regulatory and internal compliance standards. The role requires accurate record-keeping, coordination with internal teams, and proactive follow-up to deliver a seamless branch experience.
Qualifications
Strong foundation in Finance and understanding of retail banking products and services.
Proven Customer Service skills with a focus on problem-solving and client satisfaction.
Effective Communication abilities, including clear verbal and written interaction with customers and colleagues.
Experience or aptitude in Business Relationship Management, including building and sustaining long-term client relationships.
Knowledge of Loans, including basic credit assessment, documentation, and regulatory requirements.
Bachelor’s degree in Finance, Commerce, Business Administration, or a related field (or equivalent practical experience).
Comfort with banking software and digital tools, with attention to detail and accuracy in transactions.
Ability to work in a branch environment, meet targets ethically, and comply with banking regulations and internal policies.

Work arrangement
No