HR Service Delivery Senior Analyst

Skill required: Talent Acquisition - Onboarding
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "
TA Admin External Workforce Management Query Management Talent Management Rewards and Recognition, wot on compliance and continuous process improvement.
Recruitment Admin or External Workforce Management , Query Mgmt, Talent Mgmt & Reward & RecoGnition Senior Analyst
Administer onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc.
Manage recruitment administration and external workforce hiring support, HR query management, talent management operations, and rewards and recognition processes. Ensure effective service delivery, governance, stakeholder coordination, reporting" What are we looking for? "
collaborate with HR and leadership on people initiatives.
Track performance measures such as attendance, quality, TAT, ageing control, AHT, break adherence, attrition, escalation and follow-up parameters where applicable; support award governance and periodic review cycles; validate eligibility based on defined criteria; prepare trackers, reports and communication inputs; coordinate with operations and stakeholders; maintain documentation and audit trail; support governance and review mechanisms; identify improvement opportunities to strengthen controls and employee recognition experience." Roles and Responsibilities: "
Manage applicant tracking system data, requisitions, candidate workflows, approvals and hiring coordination
Monitor SLA OLA and KPI performance and support service reporting and governance
Coordinate with stakeholders on recruitment, workforce, talent and recognition programs
Handle HR query intake, case triage, issue resolution, escalations and documentation
Support talent reviews, training needs analysis, succession planning and team capability development
Monitor performance scorecards and support onboarding, knowledge transfer and team development
Track attendance, quality, turnaround time, ageing, attrition and escalation metrics
Support rewards and recognition governance, eligibility validation, reporting and communications
Maintain process documentation, controls, audit readiness and operational excellence initiatives
Perform root cause analysis and drive corrective and preventive actions
Required Experience
6 plus years of overall experience with at least 4 plus years in HR operations
Experience in recruitment administration, query management, performance management and rewards processes
Experience in RPO or managed services environments preferred
Prior team handling or people leadership experience preferred
Key Skills and Knowledge
Recruitment administration and applicant tracking system management
External workforce management and stakeholder engagement
HR query management, case triage and issue resolution
Talent review support, training needs analysis and succession planning
Rewards and recognition operations and governance
SLA OLA and KPI monitoring and reporting
Process governance, documentation and quality controls
Strong MS Office and Excel skills
Communication, customer service and stakeholder management
Coaching, collaboration, analytical thinking and problem solving
Attention to detail, confidentiality and continuous improveme"

Work arrangement
No