Bilingual Call Center Agent

Join Our Team as a Bilingual Monitoring Center Agent
Full-Time, Permanent | Entry-Level Night Shift
Location: Toronto, ON
We’re a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we’d love to meet you.
This is an entry-level night shift opportunity, ideal for candidates looking to start or grow their career in a stable, mission-driven environment.
What You'll Do
As a Monitoring Center Agent, you'll play a critical role in protecting our customers by responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You'll manage inbound and outbound calls, follow established procedures, and help deliver peace of mind when it matters most.
Key Responsibilities:
Respond promptly and accurately to alarm signals and incoming calls
Monitor security systems and video surveillance platforms
Coordinate and dispatch emergency services when required
Document events and maintain detailed records
Support customers and field technicians professionally and courteously
Work effectively in a team-oriented environment while remaining calm under pressure
What We Offer We believe in rewarding hard work and supporting your well-being.
Competitive hourly pay
Evening, night, and weekend shift premium of $1.50/hour
Overtime pay at 1.5x or 2x, depending on schedule
Statutory holiday pay at 1.5x or the option to bank a paid day off
6 paid personal days annually
Flexible shift-trading opportunities
Comprehensive benefits package:
Medical, dental, and vision coverage
Pension and retirement savings programs
Life and disability insurance
Employee Assistance Program (EAP)
Career growth opportunities within a global organization
What We're Looking For
We're seeking bilingual (French/English) candidates who are dependable, focused, and comfortable working in a fast-paced environment.
Required Qualifications:
High school diploma or GED
Fluency in both French and English
Availability to work days, evenings, or nights, including rotating weekends
Preferred Qualifications:
Previous call center, customer service, or security experience
Strong verbal communication and typing skills (25+ WPM)
Comfortable using multiple computer applications simultaneously
Ability to remain composed and make sound decisions during potential emergency situations
Paid Training Provided We provide a comprehensive 4 to 6 week paid training program on a daytime schedule to help you build the knowledge and confidence needed for success in the role.
Pay Range: $22.95 - $31.91hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you
believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.