Specialist 2, Inside Product – Support & Renewals

Specialist 2, Inside Product – Support & Renewals
At Dell Technologies, we create the extraordinary. Our Support and Renewals Sales professionals help customers maximize the value of their technology investments while driving long-term relationships, customer retention, and recurring revenue growth. Focused on Dell’s support portfolio as a whole, they engage customers and internal sales teams to position the right support solutions, manage contract renewals, address coverage needs, and align offerings to business requirements. They engage customers via phone, chat, web, and email to provide timely quotes, resolve questions, and support a seamless customer experience.
What you’ll achieve
As a Specialist, you will support day-to-day sales activities across Dell’s support portfolio, learning key offerings, customer engagement motions, and sales processes. You will manage support quotes and renewal opportunities, respond to customer and sales inquiries, track contract timing and coverage needs, and coordinate with internal teams to help close business on time. You will continuously build knowledge of Dell’s support and services offerings while contributing to team productivity, retention, and portfolio growth goals.
Join us to do the best work of your career and make a profound social impact as a Specialist on our Support and Renewals Sales team.
You will
Support quoting activities across Dell’s support portfolio, including maintenance, and support-related offers
Manage renewal opportunities while also helping customers identify the right support coverage for their environment and business needs
Track upcoming renewals and support-related opportunities, following up with customers and sales teams to help ensure timely closure
Verify entitlement, contract terms, and availability of support and renewal options
Identify renewal risks, coverage gaps, customer concerns, or lapse exposures and escalate as needed
Log customer interactions, opportunity stages, and next steps in CRM
Prepare simple proposals, summaries, and follow-up communications related to support solutions and renewals
Coordinate with Sales, Operations, and other internal partners to resolve exceptions and meet customer timelines
Participate in enablement sessions and build knowledge of support portfolio offerings, renewals processes, and customer retention strategies
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
2+ years of related experience
Strong organization and time management skills while managing multiple support and renewal opportunities in queue
Ability to learn Dell’s support portfolio, services offerings, and renewal motions quickly and explain customer value clearly
Attention to detail and accuracy in quoting, contract data, and documentation
Good communication skills with customers and cross-functional internal stakeholders
Ability to identify priority opportunities, manage follow-up actions, and support forecast discipline
Desirable Requirements
Bachelor’s degree in Business, Marketing, IT, Engineering, or related field
Experience with CRM, CPQ, quoting, or contract management tools
Experience in support sales, renewals, inside sales, account support, or customer retention environments
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 30-August-2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Work arrangement
No