Fitness Centre Assistant - Conrad Singapore Orchard

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for ensuring that the health club is clean, welcoming, and well-maintained for guests. You will greet and assist guests with information about the facilities, handle check-ins, and ensure the smooth flow of guests through the fitness and wellness areas. You will ensure that the health club is equipped with fresh towels, properly maintained equipment, and all amenities are in working order. As a Fitness Centre Assistant, you’re not just fulfilling the daily health club operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
Previous relevant experience in a similar service environment will be an advantage.
Relevant and valid qualifications/certifications required for the role.
Strong customer service orientation and ability to understand and respond to guest needs.
Good interpersonal and communication skills when interacting with guests and colleagues.
Willingness to learn and develop the product and service knowledge required for the role.
Ability to manage multiple tasks effectively and work both independently and as part of a team.
Ability to swim confidently, where required as part of the job duties.
Possess a valid Standard CPR and AED certification.
Possess a valid Standard First Aid certification.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
As a Fitness Centre Assistant, you will interact daily with guests who visit the wellness facilities, including the Gymnasium & Swimming Pool and help, proactively, and as requested by guests. Specifically, a Fitness Centre and Pool Attendant will complete the following tasks to the highest standards:
Knowledgeable about the products and services offered in the Fitness Centre & Swimming Pool
Handle issuance of towels, lockers management and minimize loss of items
Solicit feedback from guests to share with Director of Guest Experience
Ensure that Fitness Centre guests receive efficient, friendly, consistent, and personalized service
Ensure the safety of Team Member, Fitness Centre guests always
Ensure cleanliness of the gymnasium, changing rooms and pool area (including deck chairs, cabanas and umbrellas)
Coordinate with the IRD team to help on agreed level of service at the pool (including the serving of ice water and towels on arrival)
Ensure that the pool is maintained to the highest standards, which requires the engagement of external vendors to provide specialized equipment and expertise in pool cleaning
Oversee the safety of swimmer and prevent injury by providing supervision to the area at regular intervals (e.g patron around the pool) reacting immediately to any emergency and identify and possible signs of distress
Provide pool rescue in accordance with set emergency procedures
Inform guests when necessary to abide by the rules and regulations of the pool
Perform regular inspections of swimming pool and lifesaving equipment in the swimming pool
Familiar with swimming pool SOPs and adhere to requirements such as pool surveillance procedures, emergency action plans

Work arrangement
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