AdministratIve Associate - Level II - Service

Job Summary:
Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function or other organizational leader/group. Performs activities under a moderate degree of supervision.
Key Responsibilities:
Provides administrative support by conducting research, preparing statistical reports and addressing routine information requests.
Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.
Assists with data collection, data entry and report generation on various departmental related activities.
Assists with associate functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
Responds to, or redirects, routine inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately.
Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees.
Documents and maintains departmental policies and procedures.
Participates as a team member on departmental related business improvement assignments and projects as needed.
Performs other routine administrative activities as needed per the established procedures of the organization and/or department.
Manage customer orders from receipt through fulfillment.
Support quotation preparation and respond to customer inquiries.
Coordinate with Key Account, Supply Chain, Finance, Service, and Business Management teams to ensure timely execution.
Provide daily operational support for assigned key customer accounts.
Support technician SRT/timesheet entries and service order administration.
Monitor order status, support timely invoicing, and follow up on outstanding actions.
Maintain a high level of customer service and operational accuracy.
Support continuous improvement initiatives and ensure compliance with Cummins processes and standards.
Competencies:
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Ensures accountability - Holding self and others accountable to meet commitments.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Work arrangement
No