Merchant Services Implementation Manager - Associate

Make a real impact by guiding clients through their most important payment technology journeys. Join a team where your project management expertise shapes the client experience and supports innovation in global commerce. You will help businesses thrive by delivering seamless, high-value solutions and building long-term client partnerships.
As an Implementation Manager at JPMorganChase within our Merchant Services team, you will serve as a trusted partner to clients as they onboard and implement payment solutions. You will coordinate complex activities across clients and internal teams, manage timelines and risks, and ensure a smooth, transparent, and high-quality implementation experience from start to finish.
Job responsibilities
Lead end-to-end client implementations as the primary point of contact throughout onboarding
Manage multiple concurrent projects, balancing priorities, timelines, and stakeholder needs
Build and maintain detailed implementation plans in partnership with clients and internal teams
Communicate clear project status updates, next steps, and key decisions to clients and stakeholders
Ensure accurate completion and submission of required sales and client information documentation
Set expectations early and maintain transparency on scope, timelines, dependencies, and risks
Apply project management practices to drive execution, resolve issues, and remove roadblocks
Maintain a strong controls mindset, escalating risks and issues appropriately to protect clients and the firm
Develop product knowledge and provide guidance, enablement, and training to clients and internal partners
Required qualifications, capabilities and skills
2+ years of relevant experience in client-facing and/or project management roles
Proven ability to manage multiple workstreams and deliver on deadlines in a dynamic environment
Strong communication skills, with the ability to explain complex topics clearly to varied audiences
Strong interpersonal and influencing skills, with a focus on client experience and partnership
Demonstrated organizational skills and attention to detail across documentation and project tracking
Sound business judgment and a results-oriented approach to problem solving
Proficiency in Microsoft Office (including Excel, PowerPoint, Outlook, and Word)
Preferred qualifications, capabilities and skills
Experience supporting payment, financial technology, or merchant services implementations
Project management training and/or relevant certification
Bachelor’s degree in a relevant field
Proficiency in German, French, or Mandarin