Specialist, Production Services Application Support Analyst II

Job Description
We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
Willingness to work in shifts and weekend/holidays
Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
Support Infrastructure and Interfacing applications changes.
Provide on-call support on rotational basis.
To be successful in this role, we’re seeking the following:
Drive environment stability across QA, UAT, and Production
End-to-end production support for BI platforms primarily focusing on Jasper, secondary tools: Business Objects, Tableau and Power BI
Handle incident triage, RCA, and resolution using monitoring tools (Splunk, AppDynamics, CloudProber, Moogsoft)
Collaborate with infra, DBA, and app teams for end-to-end issue resolution
Support platform migrations, decommissioning, and modernization initiatives using AI capabilities
Strong SRE mindset with focus on availability, reliability, and observability
Exposure to AIOps / AI-driven automation with hands on AI Tool like Windsurf or another tool
Expertise in scripting (Python / Shell / CI/CD pipelines/GitLab)
Automate and optimize deployment, release, and RFC processes
Automation of monitoring, recovery, deployment validation, and operational workflows whenever possible.
About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
About The Team
At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a Few Of Our Recent Awards
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Work arrangement
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