Senior Executive – Academic Operations & Student Affairs, UNSW, Bengaluru

Position
Title: Senior Executive – Academic Operations & Student Affairs
Reports
To: Head
of Academic Operations & Student Affairs
Employment Type: Full-Time
Position Summary
The Senior Executive – Academic
Operations & Student Affairs plays a pivotal role in delivering
high-quality academic and student support services that enhance the overall
student experience. This position is responsible for the effective coordination
of student services, academic administration, student engagement initiatives.
Working collaboratively with students,
faculty, and administrative departments, the incumbent ensures seamless
operational delivery, timely student support and continuous improvement of
student-facing processes. The role contributes significantly to student
satisfaction, retention, progression, and engagement throughout the student
lifecycle.
Key Responsibilities
Student Support & Success
Serve
as a primary point of contact for student support matters, ensuring timely
and professional assistance.
Coordinate
referrals and access to student wellbeing, counselling, disability
support, and academic assistance services.
Assist
in managing student complaints, grievances, appeals, and resolution
processes in accordance with institutional policies.
Contribute
to programs and activities that promote student wellbeing, success, and
engagement.
Academic & Student Administration
Manage
student enquiries and provide accurate guidance on academic procedures,
and administrative requirements.
Maintain
and update student information systems, databases, and records with
accuracy and confidentiality.
Prepare
official correspondence, student documentation, academic records, and
administrative reports.
Ensure
compliance with institutional policies, regulatory requirements, and
record-keeping standards.
Student Engagement & Campus
Experience
Coordinate
student orientation, induction programs, workshops, and institutional
events.
Support
the planning and delivery of student engagement initiatives, clubs,
societies, and extracurricular activities.
Facilitate
student feedback mechanisms, including surveys, focus groups, and
engagement forums.
Promote
student participation in academic, professional, cultural, and
community-based activities.
Assist
in developing initiatives that strengthen student belonging, inclusion,
and campus culture.
Reporting, Analytics & Compliance
Prepare
and maintain reports relating to student attendance, progression,
retention, completion rates, and engagement metrics.
Maintain
accurate departmental documentation, records, and reporting systems.
Assist
in institutional audits, quality assurance reviews, accreditation
activities, and compliance requirements.
Develop
and generate dashboards and management reports to support operational and
strategic objectives.
Stakeholder Engagement &
Coordination
Coordinate
communication related to academic calendars, key deadlines, events, and
student services.
Liaise
with external service providers and support agencies where required.
Support
cross-functional initiatives that contribute to institutional goals and
student success outcomes.
Continuous Improvement & Special
Projects
Identify
opportunities to improve operational efficiency, service delivery, and
student experience.
Participate
in quality improvement initiatives and service excellence programs.
Undertake
special projects and additional responsibilities as assigned by the Head
of Academic Operations & Student Affairs.
Qualifications
Essential

Experience
3 - 15 Years

Employment type
Permanent

Work arrangement
No