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KYC Analyst - English Speaking
Location: Lima, Peru
Type: Full-time
Job Summary
We are looking for Outreach Analysts fluent in Spanish & English to support periodic and trigger-based KYC reviews. This role focuses on client and front-office engagement, ensuring timely collection of KYC documents and resolution of queries.
Responsibilities
Initiate and manage client outreach for KYC document collection
Coordinate with relationship managers and compliance teams
Track, follow up, and manage outstanding KYC documentation
Maintain accurate communication logs and outreach trackers
Provide timely updates to periodic review and internal teams
Support audit-readiness by ensuring documentation completeness
Escalate delays or issues in document collection to relevant stakeholders
Contribute to continuous improvement of outreach processes and client experience
Eligibility Requirements
2–4 years of experience in KYC support or outreach roles or Client servicing roles
Strong verbal and written communication and organizational skills
Fluency in Spanish & English
Prior experience in financial services or compliance preferred
Ability to work under tight deadlines across multiple reviews and able to work independently
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
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