Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your day involves serving as the primary liaison between clients and the application or system in use. You dedicate your efforts to maintaining high-quality service by effectively communicating with stakeholders and ensuring the smooth operation of critical systems. Your role requires a thorough understanding of client concerns, enabling you to accurately identify issues and develop appropriate solutions that align with the system s capabilities and client needs. This position demands attentiveness, problem-solving, and a commitment to sustaining reliable application performance throughout daily operations.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure seamless application support and issue resolution.
Document and communicate technical issues and resolutions clearly to both technical and non-technical audiences.
Assist in the continuous improvement of support processes and knowledge base resources.
Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
Experience with managing and troubleshooting virtual desktop infrastructure environments.
Strong understanding of system performance monitoring and optimization techniques.
Ability to analyze and resolve complex technical issues related to application delivery and user access.
Familiarity with network protocols and security principles relevant to virtual applications and desktops.
Additional Information:
The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration.
This position is based at our KDC1A - SEZ location.
A 15 years full time education is required.

Work arrangement
No