Team leader

Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products; processing of payments and processing of trade finance transactions.
Job Description*
Individual will support Trade Operations team across all products including Letter of Credit, Collections, Open Account, Supply Chain Finance etc. He /She will be involved in day to day processing of transactions while ensuring adherence with Trade Guidelines (UCP 600, URR, URC etc) and Bank of America standards.
Responsibilities*
Monitor and ensure query resolution as per TAT
Monitor mailbox and act accordingly without delay.
Distribute work among the team on priority basis
Support fellow team members on queries relating to process
Verify all transactions
Identify risk areas in the process and implement mitigation plans
Escalate any process related ambiguities to the supervisors or manager for clarification
Support the team manager in capturing performance related data and report MIS on a timely basis
Identify and implement process improvements/best practices
Requirements*
Education : Graduate or MBA International Business/Finance
Good Communication Skills (Verbal/Written)
In-depth knowledge of letter of credit cycle and processes
Knowledge of guidelines such as UCP, URR, ISBP, etc.
Problem solving and Analytical skills
Excellent interpersonal skills; positive attitude; team player; flexible
Open to working in a 24/7 environment
Education*
Graduation / Post Graduation - Preferably Commerce. NO BTECH
Certifications If Any
CDCS / CSDG
Experience Range*
5-8 Years
Foundational skills*
International Trade Finance / Letters of Credit / Guarantees and Vetting
Desired Skills
Skill Required: Letter of Credit, Doc Check, Payments, Collection, Processing experience in Trade Finance. Preferrable client servicing experience.
Work Timings*
630pm to 630am (Rotational Night Shift)
Job Location*
Chennai

Work arrangement
No