Senior Risk Operations Analyst

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Senior Risk Operations Analyst is a high visibility and demanding role, responsible for monitoring and review of fraud alerts actioned by the Risk Operations Center team within the Payment Fraud Disruption organization at Visa. This position is responsible for identification and mitigation to any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts and prevents attacks targeting the global payment ecosystem. The Senior Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.
Note: This position requires shift work.
Primary responsibilities:
Monitor and respond to a wide variety of custom built in house solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clients
Ensure that incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
Determine opportunities for incident handling improvements and increase operational efficacy
Coordinate incident handling with regional Risk groups take decisive action on events, alerts etc.
Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
Develop and drive metrics for operations and validate the accuracy of these metrics
Compile reporting on internal incident response measures of success
Collaborate with the Payment Fraud Disruption team during fraud events to provide real time status and data driven decision making
Take on and drive to completion varying risk projects
Secondary Responsibilities:
Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing and disrupting cybercrime and fraud threats to the global payments ecosystem
Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality
This position is a Hybrid role to be located in either our Atlanta, GA or Austin, TX office locations
Qualifications
Basic Qualifications:
5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Proven experience collaborating in a team within a 24x7 Operations Center
Knowledge of transactions, systems processing transactions and overall transaction process
Understanding of networks, risk management, network security, digital forensics, and security operations
Prior experience with data analytics, visualization tools and concepts
Ability to respond after-hours, weekends and holidays to major fraud events
Passion for fraud schemes and cybercrime investigations
Understanding of payments process and cybercrime and fraud techniques
Design reports with meaningful trends and fraud stats
Preferred Qualifications:
6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
8+ years of experience in payment card or cybersecurity industry, payment card investigations, cybercrime fraud and/or Red team testing
Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
Analysis of cyber threat intelligence and fraud intelligence
Undergraduate degree or commensurate experience required, graduate degree preferred
CISSP, CHFI, CEH, GIAC certifications
Information for US Applicants
For roles located in the US, the estimated salary range for this position is $124,300 to $210,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.