Relationship Officer / Relationship Manager

Company Description Aavas Financiers Ltd. is one of India’s leading retail housing finance companies, focused on enabling homeownership for underserved and unserved segments of society. Established in 2011, Aavas serves over 250,000 customers through a growing network of more than 400 branches across 14 states, with assets under management exceeding ₹21,000 crore. The company specializes in affordable, accessible, and transparent housing finance solutions for self-employed and low-to-middle income borrowers, including customers without formal income proof. Aavas actively expands into rural and semi-urban markets, aiming to bridge the gap between aspiration and access to formal credit. Its mission is to support financial inclusion by helping build stronger communities, empower lives, and fulfill dreams under the ethos “Sapne Aapke, Saath Hamaara.”
Role Description This is a full-time, on-site Relationship Officer / Relationship Manager role based in Jaunpur. The role involves building and managing relationships with existing and prospective customers to promote Aavas’ housing finance products and services. Responsibilities include identifying customer needs, explaining loan offerings and eligibility, supporting clients through documentation and application processes, and ensuring timely follow-up and closure of leads. The role also includes coordinating with internal teams for credit evaluation, underwriting, and disbursement, while maintaining accurate records of interactions and transactions. The Relationship Officer / Relationship Manager is expected to achieve sales and portfolio quality targets, provide high-quality customer service, and represent Aavas’ values and commitment to financial inclusion in the local market.
Qualifications
Candidates should possess strong Business Relationship Management skills, with the ability to build, maintain, and grow long-term customer and partner relationships.
Candidates should possess foundational Finance knowledge, including basic understanding of lending, housing finance products, and credit assessment.
Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening abilities.
Candidates should possess solid Customer Service skills, with a focus on responsiveness, problem-solving, and customer satisfaction.
Candidates should possess Sales skills, including lead generation, conversion, negotiation, and achievement of revenue and portfolio targets.
Relevant qualifications such as a bachelor’s degree in business, finance, commerce, or a related discipline are beneficial.
Experience in housing finance, NBFCs, banking, or financial services, especially in rural or semi-urban markets, is an advantage.
Proficiency in local language(s), familiarity with the Jaunpur market, and willingness to travel locally for customer visits are preferred.

Work arrangement
No