Chapter Lead Engineer | BMG @ ING Hubs Romania

Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.
We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from our office in Bucharest.
Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.
For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?
The Mission
Bank Mendes Gans (BMG) is a specialized wholesale bank and a wholly owned subsidiary of ING Group, focused on delivering advanced cash management, liquidity management, and transaction banking solutions to multinational corporations around the world. Combining deep financial expertise with innovative technology, BMG helps global organizations optimize working capital, centralize treasury operations, and manage complex international cash flows efficiently and securely.
BMG serves large multinational companies, international corporate groups, and globally operating enterprises that require sophisticated treasury and liquidity management capabilities. Its customers span a wide range of industries and rely on BMG to provide scalable financial infrastructure that supports their global growth, operational efficiency, and financial resilience.
BMG offers a comprehensive portfolio of treasury and transaction banking services, including cash pooling, in-house banking, intercompany netting, domestic and international payments, virtual account structures, liquidity optimization, financial messaging, and cash visibility solutions. These services enable clients to centralize financial operations, streamline cross-border transactions, reduce operational complexity, optimize liquidity across multiple entities and markets, and gain real-time insight into their global cash positions. Through close integration with ING’s global banking network and technology platforms, BMG delivers reliable, scalable, and innovative solutions that support the treasury needs of some of the world's largest and most internationally active organizations.
Your day to day
As a Chapter Lead, you will split your time between Engineering Leadership & Delivery and People Leadership & Capability Building.
You will be responsible for leading a self-sufficient team, combining people leadership, engineering excellence, and delivery accountability to ensure the team is consistently delivering secure, resilient, and high-quality technology solutions. You and your team will be fully accountable for building and operating the owned services in production.
Additionally, as a chapter lead, you will develop engineering talent, drive operational excellence, and establish engineering standards while fostering a culture of continuous improvement, innovation, ownership, and responsible use of AI technologies. The Chapter Lear role contributes to organization-wide engineering capability growth and ensures technology delivery supports business objectives and customer value.
Key Responsibilities for Engineering Leadership & Delivery
As Chapter Lead, the role is accountable for how engineering work is executed and for the quality, reliability, resilience, and effectiveness of delivery
Delivery Leadership
Own end-to-end engineering delivery for assigned Agile DevOps squads, ensuring commitments are delivered predictably, securely, and with high quality.
Drive execution against sprint goals, milestones, roadmaps, and business priorities.
Remove impediments and enable effective technical decision-making.
Ensure delivery risks, dependencies, technical debt, and operational concerns are proactively managed.
Establish accountability for service reliability, operational resilience, observability, and availability.
Foster the Agile way of working, by supporting transparent feedback loops aimed to ensure continuous improvement.
Production Ownership ("You Build It, You Run It")
Take ownership of services throughout their entire lifecycle, from development to production operations.
Monitor application health, investigate incidents, troubleshoot production issues, and lead root cause analysis activities.
Improve observability, alerting, reliability, and operational resilience of your services.
Participate in on-call and production support rotations where required.
Continuously reduce operational overhead through automation and self-healing capabilities.
Engineering Excellence
Define and promote engineering standards, best practices, and modern software engineering disciplines within the team.
Ensure solutions meet architecture, security, risk, compliance, and operational standards.
Hands-on coding with a strong focus on test automation and efficiency boosting by responsible usage of AI capabilities.
Drive adoption of DevOps, CI/CD, test automation, observability, design-for-failure, and secure-by-design principles.
Foster a culture of continuous improvement through metrics-driven engineering practices.
Technical Leadership
Coach engineers in solution design, system reliability, scalability, and maintainability.
Support architectural decision-making and technology modernization initiatives.
Act as escalation point for complex technical challenges.
Drive innovation through adoption of emerging technologies where they create measurable business value.
AI, Automation & Productivity Leadership
Drive responsible adoption of AI-assisted engineering practices throughout the chapter and squads.
Promote AI-enabled software development, testing, documentation, operations, and knowledge management practices.
Ensure AI governance and quality controls for AI-generated outputs is followed in order to support compliancy, security, privacy, and regulatory requirements.
Build AI literacy across the engineering population, including foundational AI concepts, AI safety, prompt engineering, and critical evaluation of generated outputs.
Measure and continuously improve engineering productivity through automation, AI tooling, self-service capabilities, and streamlined ways of working.
Identify opportunities to reduce manual effort and increase delivery speed while maintaining quality and control standards.
Risk, Governance & Resilience
Ensure adherence to technology governance, risk management, security, DORA, resilience, and compliance requirements.
Continuously improve engineering controls related to security, operational risk, resiliency, disaster recovery, and service continuity.
Ensure teams are audit-ready and maintain appropriate documentation and evidence of compliance.
People Leadership & Capability Building Responsibilities
As Chapter Lead, the role develops engineers, builds organizational capability, and creates an environment where individuals and teams can thrive.
People Leadership
Direct manager for a team of 8-15 engineers covering full technology spectrum (backend, frontend, database, business analysis, testing)
Lead, coach, and develop chapter members to achieve both career and organizational goals.
Conduct performance management, development conversations, talent assessments, and succession planning.
Support employee wellbeing, engagement, inclusion, and psychological safety.
Create a high-performing engineering culture grounded in ownership, collaboration, and continuous learning.
Act as mentor and role model for engineering professionalism and leadership behaviors.
Capability Development
Define chapter capability strategies aligned with business and technology objectives.
Build engineering capability pipelines through coaching, mentoring, knowledge sharing, and community development.
Drive continuous learning and professional growth across engineering disciplines.
Encourage certification, technical mastery, AI skills development, and participation in engineering communities.
Develop future technical and people leaders through stretch assignments, coaching, and leadership opportunities.
Workforce Planning
Partner with Product Area Leads, IT Area Leads, Architects, and fellow Chapter Leads to ensure appropriate staffing and capability allocation.
Evaluate talent gaps and create long-term plans for capability growth.
Support recruitment, hiring, onboarding, and retent