Senior Insight Analyst – Retailer Customer Success Team

Our Analysts are at the heart of delivering value to our retail partners. Working closely with a large UK grocery retailer, you will combine best-in-class data, FMCG and retail expertise, and compelling storytelling to drive actionable insights that support both strategic and tactical decision-making.
This is a highly client-facing role where you will act as a trusted partner to retailer stakeholders, while collaborating internally with NIQ teams. You will leverage both Scanning and Panel data alongside broader datasets where relevant, translating complex data into clear, impactful recommendations.
You will build a strong understanding of the UK grocery landscape, market trends, and shopper behaviour, helping ensure NIQ delivers maximum value to the client partnership.
Salary: 40000 GBP to 47000 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.​​
What we Offer
We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.
Working within our Retail Customer Success team gives you access to:
Our amazing 'people first' culture with plenty of flexibility
Career & Learning development
Making an impact within a large FMCG retailer
Becoming an expert within UK retail environment
This is a full-time role based in London or Oxford offering a hybrid working mode combining working from home and client offices.
Responsibilities
Build and maintain strong relationships with client stakeholders and internal teams, act as a trusted advisor, leading confident, data-driven conversations
Own day-to-day client servicing and respond to key business questions and support delivery against account plans aligned to client objectives
Translate client challenges and hypotheses into clear analytical briefs, deliver high-quality analysis using EPOS (and other relevant datasets)
Create compelling, story-led outputs that drive action and influence decisions, challenge assumptions and bring fresh, commercially relevant perspectives
Develop a deep understanding of the client’s business and UK FMCG market dynamics
Identify opportunities to enhance the partnership and unlock additional value and contribute to both strategic recommendations and tactical actions
Integrate multiple data sources to provide a holistic view of performance
Contribute to team development, training, and best practice sharing
Support junior team members where applicable and contribute to internal initiatives to continuously improve client service
Qualifications
Strong analytical experience within FMCG, retail, or market research
Experience in analysing, interpreting and storytelling with Consumer Panel data.
Experience working with retail or consumer data (EPOS / panel preferred)
Proven ability to turn data into clear, actionable insights and strong client management and stakeholder engagement skills
Confident presenter with well-developed storytelling ability, strong commercial acumen and understanding of business drivers
Experience combining multiple datasets into a single narrative, exposure to account planning or strategic client development
Curious & Insight-Led: Passion for uncovering meaningful insights
Commercially Focused: Driven to deliver measurable impact
Proactive & Challenging: Brings new thinking and perspective
Collaborative: Builds strong, effective relationships
Engaging Storyteller: Communicates insight with clarity and impact
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Employment type
Full-time

Work arrangement
Hybrid