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Job Title: Customer Care Executive
Location: Mohali, Punjab (Work from office)
Company: Teleperformance
Employment Type: Full time
Working Days: 5 Days a Week, 2 Rotational off
Shifts: Rotational shift (Including Rotational weekends and holidays)
Salary: ₹20,000 in hand during training and 23,000 after training inhand
Key Responsibilities:
Handle chats, or emails professionally.
Resolve customer queries related to products, services, billing, orders, or complaints.
Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
Document all customer interactions accurately in the system.
Follow standard operating procedures (SOPs) and adhere to quality guidelines.
Escalate unresolved issues to higher levels appropriately.
Meet performance KPIs such as AHT, quality, attendance, and productivity.
Stay updated on product/process knowledge through regular training sessions.
Eligibility Criteria:
Education: Graduate (Any stream). or12th with 6 months experience
Experience: Freshers and experienced candidates an apply
Communication: Good verbal and written communication skills (English)
Basic computer knowledge and typing skills
Willingness to work in rotational shifts and 5-day work week (2 weekly offs)
Preferred Skills:
Customer-centric attitude with empathy and patience.
Ability to multitask and handle pressure in a fast-paced environment.
Prior experience in BPO / customer service / voice process is a plus.
Benefits:
Paid training and onboarding support.
Performance-based incentives.
Health insurance and ESI benefits.
Career growth opportunities within Teleperformance India.
Safe and inclusive work environment
Contact: 7021849324
Email: Urvashi.bangera@tp.com
Work arrangement
No
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