Cluster Manager - Retail

The Cluster Manager is responsible for managing end-to-end operations of one or multiple
Experience Centres (ECs), ensuring exceptional customer experience, operational excellence,
and seamless execution of sales and marketing initiatives. The role involves overseeing walk-in
management, lead qualification and allocation, store readiness, visual merchandising, inventory
control, audits, people management, and cross-functional coordination.
The ideal candidate will possess strong operational discipline, leadership capabilities,
stakeholder management skills, and the ability to resolve on-ground operational challenges
Efficiently.
This role plays a critical part in ensuring consistent customer experience, operational efficiency,
and high standards across Experience Centres through proactive leadership, process
adherence, and strong team management.
What We’re Looking For
12+ years of experience in retail operations, experience centre management, or field operations.
Bachelor’s degree in Retail Management, Business Administration, Hospitality, or a related field.
Strong leadership and people-management capabilities with experience in coaching and mentoring teams.
Expertise in operational audits, SOP implementation, checklist management, and compliance.
Experience in lead qualification and allocation processes within a sales-driven environment.
Strong inventory and sample/swatch management experience.
Excellent cross-functional coordination and stakeholder management skills.
Proven ability to handle escalations, operational issues, and facility management challenges.
Strong organizational, communication, and event coordination skills.
Proficiency in Google Forms, Excel/Google Sheets, POS systems, and EDC machines.

Work arrangement
No