Live opening · Posted 6 days ago
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Position Summary
The Data Center Smart Hands Engineer provides onsite technical support for data center operations.
Key Responsibilities
Perform hands-on support for server, storage, network, and peripheral equipment within data center …
Execute hardware break/fix activities, including component replacement, diagnostics, and troublesho…
Install, rack, stack, cable, and decommission IT equipment according to documented procedures and d…
Support network infrastructure deployments, including switches, routers, firewalls, and cabling act…
Perform hardware testing, validation, and certification activities for servers, storage systems, ne…
Utilize advanced troubleshooting techniques and tools to resolve incidents and service requests.
Escalate complex technical issues and collaborate with engineering and support teams to achieve tim…
Maintain accurate documentation of work performed, asset changes, and site activities.
Support IMACD (Install, Move, Add, Change, Dispose) requests and infrastructure lifecycle activitie…
Follow change management, security, compliance, and safety procedures while operating in data cente…
Provide VIP support when required and serve as a technical liaison between clients and remote suppo…
Technical Skills
Server hardware support (Dell, HPE, Lenovo, Cisco UCS)
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