Principal Software Engineer

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Principal Software Engineer
Join the Innovation team at Genesys, where we’re redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We’re looking for a Principal Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe.
Key Responsibilities:
Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform.
Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency.
Design and implement robust integrations to enhance and extend Agentic AI functionalities.
Build scalable, high-performance backend applications using Go.
Create dynamic, intuitive, and responsive front-end components with JavaScript and TypeScript.
Deploy and manage containerized applications using Kubernetes on AWS.
Integrate with Genesys Cloud APIs to deliver seamless enhancements to customer experience (CX) workflows.
Optimize application performance, scalability, and reliability within cloud-native environments.
Collaborate closely with product managers, architects, and UX designers to define technical requirements and deliver exceptional solutions.
Write clean, maintainable, and well-documented code that adheres to industry best practices and engineering standards.
Troubleshoot and resolve complex production issues with speed and precision.
Actively participate in peer code reviews and provide mentorship to junior engineers.
Required Qualifications:
Minimum of 10+ years of professional software development experience
2+ years working with AI solutions
Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework
Proficiency in Go for backend development
Strong experience in system prompt engineering and tool use configuration and tuning
Strong experience with JavaScript and TypeScript for front-end and full-stack applications
Hands-on expertise with Kubernetes for orchestration and container lifecycle management
Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3)
Solid understanding of microservices architecture and RESTful API design
Strong analytical and problem-solving skills with attention to detail
Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience
Preferred Qualifications:
Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
Exposure to UX design principles or experience developing intuitive user interfaces
Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
Demonstrated contributions to open-source projects or a strong GitHub portfolio
Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
Knowledge of Agile/Scrum methodologies and team collaboration practices
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$165,400.00 - $290,800.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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Be the one building what's next - where AI, experience and impact come together.
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