Security Service Engineer

Why Work for us?
We offer the ultimate platform for career growth at Vindex with an array of opportunities. Along with excellent career progression, you will enjoy:
Competitive salary with exceptional earning potential
Optional overtime
Generous callout payments – the best in the industry
Pension matching up to 7%
25 days holiday plus bank holidays
Company vehicle, uniform, PPE, tools, and continuous training provided
Industry-leading Health & Safety and employee assistance programs
Newly introduced Engineering career ladder for career progression opportunities
Average team member tenure of over 20 years
Become a valued member of our Winning Team
Staff referral scheme up to £2,000.00
Rewards & recognition programs
Role Overview:
To maintain strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of some installation/commissioning work. This role will involve visiting customer sites and requires the successful applicant to be customer-focused. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Team. Most importantly, the successful applicant will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.
Main Responsibilities:
Managing paperwork
Ensuring customer expectations are met
Managing workload
Achieving company KPIs for attendance in line with the clients' Service Level Agreements
Teamwork and collaboration
Problem solving
Customer service
Understanding and meeting guidelines and standards of work expected by JCI / ISSG
Maintaining a professional appearance and manner to promote the image of the Company
Setting a good example to colleagues by observing all company rules and regulations
Completing necessary Company documentation punctually and in accordance with guidelines
Observing and adhering to company health & safety guidelines
Preferred qualifications: CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary training.
Experience: At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems.
Skills:
Experience in the Security/CCTV/Access Control sector
Analytical and Diagnostic Skills
Planning
Communication skills, both verbal and written
Time keeping
Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs
Commitment to delivering excellent customer service
Team Player with the desire to share knowledge in a team environment
Self-motivated and confident
Practical and highly adaptable
Cooperative and helpful at all times
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