Insurance Claims Representative

Build good working relationships and establish rapport with customers to gain trust and understanding
Complete all business functions within turnaround objectives at a high level of accuracy
Complete special projects/other administrative duties as requested
Convey actions taken on insurance policies as requested by the customer.
* Maintain and improve quality results by adhering to established standards and guidelines
* Update job knowledge by studying new product descriptions and participate in educational opportunities
* Collaborate with licensed insurance agents to provide quality customer care
* Manage communications by diligently tracking and recording outcomes of customer calls/online chats/emails to ensure timely responses
* Review job aids and effectively communicate with team members to gather all required data necessary for resolution to service requests
* Explain insurance products and processes
Our most successful candidates will have :
Please note that the candidates must have strong written communication and computer skills.
A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
Must have a valid (not expired) government issued ID, TRN and NIS card.
Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
Experience in customer service is an asset and preferred.
Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
Excellent attention to detail.
Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
Ability to effectively organize, prioritize, multi-task and manage time.
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
Must have basic computer skills with the ability to navigate and manipulate a computer system.
Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
MUST BE ABLE TO PASS A DRUG TEST AND CRIMINAL BACKGROUND CHECK.
No commitments that will impact your ability to commit to work for the next 18 – 24 months

Employment type
Full-time

Work arrangement
No