General Manager - DoubleTree by Hilton Puncak Cisarua

Property Overview
The DoubleTree by Hilton Puncak Cisarua is a 203 room property set within the scenic highlands of Puncak, West Java. Slated to open Q2 2027, the property will offer a nature-inspired retreat experience with 1 F&B outlet and a pool bar, bringing Hilton's renowned hospitality to one of Indonesia's most popular mountain destinations.
Role Requirements:
Prior Hotel General Manager experience in Indonesia
Demonstrated experience in leading pre-opening hotel operations
Success in driving commercial returns and revenue
Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
Solid grasp of financial management principles and experience in budgeting and forecasting
Dynamic, innovative and solutions-oriented
Position is offered on a local employment package
What will it be like to work for Hilton?
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
The General Manager at DoubleTree by Hilton Puncak Cisarua is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Champion Business Excellence
Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
Stay ahead of market trends and seize new opportunities
Lead with Vision
Inspire a culture of excellence by providing strong leadership to all team members.
Monitor and develop team member performance, particularly the executive team and department heads
Foster a workplace where every team member thrives and contributes to the property’s collective goals
Elevate Guest Experience
Manage operations with a keen eye for detail
Monitor guest feedback and implement improvements as necessary to exceed guest expectations
Deliver exceptional service to ensure every guest leaves with a desire to return
Financial Stewardship
Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
Quality Assurance
Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
Conduct regular inspections to ensure compliance with quality and brand standard requirements
Implement improvement initiatives to enhance overall guest experience and hotel reputation
Owner Relations
Build strong rapport with hotel owners through proactive and on-going communication
Serve as a primary liaison between hotel owners and corporate entities

Work arrangement
No