Principal Engineer, Service Delivery

Principal Service Delivery Engineer
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Global Services colleagues to develop strategic account growth plans.
Join us as a Principal Service Delivery Engineer on our remote Service Delivery team to do the best work of your career and make a profound social impact, supporting one of Dell’s largest customers.
What you’ll achieve As a Principal Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor who avoids customer impact and facilitates continuous improvement.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
• Strong organizing and planning skills to oversee and efficiently implement program deliverables
• Strong analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills.
• 8 + years of relevant experience
Desirable Requirements
• Strong proven ability to lead sub-teams
• Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience

Work arrangement
No