Fulfillment Operations Team Leader

The starting pay range for this position per hour is $23.25 - $25.25. The full pay range for this position per hour is $23.25 - $39.50
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT FULFILLMENT
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:
Guest service fundamentals and experience building a guest-first culture on your team
Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
Process improvements and workload efficiency
Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent
As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader
Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
Review all fulfillment reporting to identify gaps and develop a plan to resolve
With direction from your direct leader, create daily plans for your team
Be an expert of operations, accuracy, process and efficiency
Enable efficient delivery to our guests by leading pickup and ship from store workload
Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your direct leader in their onboarding
With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations
Ensure the team is following food safety guidelines and selecting fresh food items for guests
Ensure supplies are ordered timely and stocked. Partner with your direct leader for ordering
If applicable, as a key carrier, follow all safe and secure training and processes
Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
Model the execution of physical security processes in order to enhance the instore security culture
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
Address all store emergency and compliance needs
Support guest services such as back-up cashier, order pick up (OPU) and Driv