Guest Service Agent

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We'll Help You Thrive at Hilton
Hilton offers a lot of great benefits to full-time team members. We invest in our team members' wellbeing and provide support services through all of your life moments. There are many perks and benefits available to you including but not limited to the following:
Paid Time Off - generous program to help you relax, recharge and rejuvenate yourself
Health Benefits - varieties of health plans (medical, dental and vision) for you to choose from
401(k) - build your retirement savings with our company match
Go Hilton Travel Program - enjoy deeply discounted rooms at any Hilton hotels
Free Life Insurance - leave financial for your loved ones
Paid Maternity/Parental Leave - enjoy paid time off to care of your new born with a peace of mind
Employee Stock Purchase Plan - invest in the company you work for
Crisis Concierge - provide support and emotional care in time of loss or hardship
Free Meal & Free Parking - no hustle to pack your meal or to spend money on parking
Perks at Works - discounts on thousands of merchandises from electronics to movie tickets
Here's what you'll do during a typical day:
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Work arrangement
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