Order Management Specialist - Freshers only

Contract period: 6 months (extendable)
Position Overview
We are looking for Order Management (OM) Associates to manage and troubleshoot sales orders in a basic Configure-to-Order (CTO) environment covering hardware, software, and services. The role involves order processing, cross-functional coordination, system troubleshooting, compliance, and ensuring orders move efficiently through the fulfilment cycle.
Key Responsibilities
• Enter, validate, and troubleshoot sales orders while ensuring compliance with company policies and procedures.
• Ensure adherence to bookings policy, revenue recognition, cross-regional business policies, GSA, and channel business procedures.
• Manage the backlog of assigned open sales orders and ensure timely movement through the order fulfilment cycle.
• Identify and resolve order discrepancies and issues by coordinating with relevant cross-functional teams.
• Meet defined order processing and lead-time targets and contribute to operational metrics and reporting.
• Understand and effectively work across Oracle ERP, CRM, and Siebel Sales systems.
• Proactively identify opportunities to improve order management processes, tools, and customer experience.
• Support testing and troubleshooting of Oracle ERP and other order management system enhancements/upgrades.
• Participate in process improvement initiatives and help develop scalable solutions.
• Provide training, mentoring, and guidance to junior team members on order management processes.
• Facilitate training and provide process guidance to Field Administrators in remote sales offices.
• Perform daily internal audits and ensure compliance with SOX controls.
• Collaborate with internal stakeholders to address audit and compliance requirements.
• Serve as a backup for Order Administrators when required.
• Prepare, maintain, and regularly update desktop procedures and process documentation.
Required Qualifications
• Education: College Graduate / Bachelor's Degree
• Experience: 6 months – 2 years of relevant work experience
• Basic understanding of Order Management / Sales Operations processes.
• Good communication and coordination skills.
• Strong attention to detail and ability to work with transactional data.
• Ability to troubleshoot issues and coordinate effectively with multiple stakeholders.
• Willingness to work in rotational shifts.
Preferred Skills
• Exposure to Oracle ERP / Order Management systems
• Knowledge of CRM or Siebel Sales
• Understanding of sales order processing and fulfilment
• Exposure to SOX controls, compliance, or internal audits
• Basic understanding of hardware, software, and service orders
• Good analytical and problem-solving skills
Work Schedule
The selected candidate will be required to work in rotational shifts:
• Shift 1: 8:00 AM – 3:00 PM IST
• Shift 2: 2:00 PM – 11:00 PM IST
• Shift 3: 10:00 PM – 7:00 AM IST
Interview Process
Mode: Face-to-Face (F2F) Interview

Work arrangement
No