Product Support Intern

About us
Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication.
About the Role
Customer Happiness at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
What are we looking for?
You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. Your job is to make the customer feel empowered and happy after each interaction.
You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
You write well. You know exactly what word or punctuation to use based on the context.
As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
What will you do?
You’ll be our Product Champ. Providing solutions to different problems of clients by taking the help of different internal tools and stakeholders.
You'll work one-on-one with customers, helping them to get the most out of Exotel.
Ensure that all the related notes / comments are properly documented and suitable information is provided to clients.
Maintain our knowledge base ,site. write, edit and help create content whenever necessary.
We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts
You will also be involved in Customer experience projects across the organization.
What’s in for you?
Internship Certificate on completion of internship with potential to convert to a full time job offer
You get to communicate with the movers and shakers of india’s start-up ecosystem
You get to work with a fun crowd
Working 5 days a week

Work arrangement
No