Fulfillment Associate

About the Role:
The Associate Fulfillment Specialist (AFS) has primary responsibility for providing superior customer service by analyzing customers’ needs, resolving or delegating items, following them through to completion, and communicating progress to customers and internal teams. The Associate Fulfillment Specialist (AFS) reviews document, research work and summarization. This is an entry level position, with the expectation of supervision for the first 6+ months. Associate Fulfillment Specialist (AFS) activities include: research work, summarization and basic US legal terminologies, fielding incoming questions; reviewing and fulfilling incoming requests; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing Wolters Kluwer within the industry and territory.
Research work, summarization and basic US legal terminologies, fielding incoming questions; reviewing and fulfilling incoming requests; contributing to customer satisfaction and organizational success by attending appropriate training courses; completing all self-study reading, exercises, and activities in the prescribed timeline; engaging in one-on-one training with Manager; engaging in supervised processing; accepting critical feedback and implementing suggestions; studying information provided by product management and marketing on an on- going basis in timely manner; researching and learning how the products fit into customers’ processes and contribute to their business performance; reviewing competitor information to be able to compare and contrast them with CT products; developing an understanding of filing rules and regulations; and engaging on training to utilize internal systems and tools (e.g. Arrow, Intake portal).
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.