Technology Business Systems Consultant

About this role:
Wells Fargo is seeking a Technology Business Systems Consultant in Lending Solutions Group as part of Commercial Banking. As a member of the Production Support team, he/she will provide Tier3 production support to Loan IQ users and downstream consumers of Loan IQ data. This team Member will be a member of The Loan IQ production support team (“Production support”), within Commercial Banking. The Production Support team provides front line business application support to the Loan IQ user community by researching and responding to requests related to Loan IQ and associated processes and reporting. Production support serves as the liaison between the end users and technology and is responsible for ownership of each request throughout the lifecycle of the request.
Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
Present recommendations for resolving business problems
Exercise some independent judgment when developing project budgets, project plans, and schedules
Provide information about communication between business and technology teams
Work with business user groups to provide training, handle questions, observe user needs, and document results
Required Qualifications:
2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required AI Skills and Competencies
As part of Wells Fargo’s commitment to innovation and responsible AI adoption, all roles require foundational AI literacy, including:
Understanding and Application of AI Tools: Ability to leverage AI platforms (e.g., Microsoft Copilot, GitHub Copilot, Tachyon, Agentspace) for routine tasks such as summarizing information, drafting content, and analyzing data, while maintaining appropriate human oversight.
Critical Thinking: Ability to interpret AI‑generated outputs, validate insights, and apply sound judgment in business and risk decisions.
Responsible AI Use: Awareness of ethical considerations, data privacy, security, and regulatory compliance when using AI‑enabled solutions.
Adaptability and Continuous Learning: Commitment to continuous learning and staying current with emerging technologies and AI capabilities.
Desired Qualifications:
5+ years of overall Business Systems / Technology experience, with deep specialization in Loan IQ and Commercial Lending platforms, demonstrated through production support, analysis, testing, or implementation roles.
Significant hands‑on experience (3–4+ years) supporting Loan IQ operations, including production support, issue analysis, testing, and commercial lending workflows.
Demonstrated experience supporting commercial lending platforms, preferably Loan IQ, in production support, analysis, testing, or implementation roles
Strong understanding of commercial lending and Loan Accounting processes, including syndications, loan trading, origination, and servicing activities
Proven SQL skills, including the ability to analyze data and develop or interpret complex queries for investigation and resolution of production issues
Experience acting as a liaison between business, operations, technology, and application vendors to troubleshoot and resolve production issues
Experience coordinating requirements, testing, and implementation for medium to large‑scale enterprise initiatives with multiple dependencies
Hands‑on experience working in Agile delivery environments, including backlog refinement, sprint ceremonies, and defect management
Familiarity with testing and defect tracking tools such as ALM and JIRA
Exposure to Loan IQ APIs and downstream data consumers is preferred
Demonstrated experience with vendor upgrades, enhancements, data fixes, and production releases
Strong analytical and problem‑solving skills with high attention to detail and accuracy
Excellent communication and customer service skills, with the ability to explain complex issues to both technical and non‑technical stakeholders
Proficiency with Microsoft Office tools including Excel, Word, PowerPoint, and Visio
Experience tracking milestones, key deliverables, and operational metrics
Job Expectations:
Provide Loan IQ production support, partnering with operations users, technology teams, and vendors to investigate and resolve issues
Act as a primary point of contact for complex production incidents, including root‑cause analysis and coordination of fixes
Support testing activities for vendor upgrades, enhancements, data fixes, and production deployments
Assist in identifying process improvements and operational efficiencies within production support workflows
Coordinate with business and technology partners to ensure timely communication and resolution of issues
Support documentation of system behaviors, operational procedures, and knowledge articles
Provide guidance and mentoring to less experienced team members
Review and analyze complex product lines, services, and data flows to ensure stability and accuracy
Posting End Date:
8 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.