Senior Manager- Life and Annuity

Job description:
Senior Manager – UK Life and Pension, insurance Process
Position Overview
The Manager role is a non-voice position within the insurance process, specifically Life and Pension Retirements. Candidates must be flexible to work in any shift and hold a graduate degree in any stream.
Qualifications & Experience
· Graduate in any discipline
· 14+ years of experience, primarily in BPO insurance (Life and Pension Retirements)
· Must have a team of 150+ associates
· Relevant certifications: CF1, FA1, FA2 (one or more)
· Intrusted to work from office 5 days in week in UK Shift(2-11pm)
· Job Location: Pune
Essential Skills
· Strong knowledge of insurance products and policy life cycles
· Excellent customer service orientation
· Outstanding written and verbal communication skills
· Team coaching and development abilities
· Ability to share and communicate important information to increase team efficiency
· Self-motivation, accountability, organizational and prioritization skills
· Ability to multitask and work proactively
· Ambitious and independent work ethic
· Managing SLAs, resolving team queries, and ensuring smooth operations
· Liaising and coordinating with internal and external teams
· Accountability for outstanding items and escalation of open issues
· Professional and cordial behavior with clients
· Adherence to SOPs, timely review, updates, and sign-off
Good to Have Skills
· Proficiency in Microsoft Office (Excel, Outlook, Word)
· Process knowledge (insurance domain, platforms/applications, client-specific knowledge)
Trainable Skills
· Specific platform and client knowledge within insurance industry
Language Requirements
· English (Reading/Writing) – B1 Intermediate proficiency
· Nationality: Non-native (no restriction specified)
Responsibilities
· Managing and coaching a team of 100-200 associates
· Ensuring SLA adherence and smooth process operations
· Providing feedback and sharing key information with the team
· Liaising with various stakeholders to resolve queries and outstanding issues
· Maintaining professionalism and adherence to company SOPs

Work arrangement
No