Leader - Workforce Management 1

Leader - Workforce Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Leader - Workforce Management (Talent Supply Chain Data, Insights and Initiatives Leader)
Role Context
This role sits within the Talent Supply Chain (TSC) organization and is a core member of the leadership team. The individual will report into the DTAI TSC Leader to build a data-led, policy-driven, and governance-anchored workforce engine.
This leader will define how decisions are made, measured, and governed across supply-demand matching, internal mobility, and workforce planning.
Role Purpose
To institutionalize data, insights, policies, and Initiatives that enable a transparent, agile and predictive Talent Supply Chain while improving business outcomes talent experience and cost efficiency.
Experience:
Extensive experience in IT / Tech Services / Global Capability Centers
Experience in Workforce Management, Resource Management, or Talent Analytics
Exposure to platforms like Workday, Workforce planning tools, AI based tool etc.
Proven track record in governance and large-scale program leadership
Key Responsibilities
1. Data & Insights Strategy
Define and operationalize the data strategy for Talent Supply Chain (supply, demand, skills, utilization, mobility).
Build forward-looking insights (forecasting, scenario modelling, capacity planning) to drive demand shaping and supply optimization.
Partner with business to embed predictive and prescriptive analytics into decision-making.
Establish a single source of truth across systems (e.g., Workday, Genome, matching engines etc).
2. Workforce Policies & Frameworks:
Design and embed TSC policies into flow of work
Translate business strategy into clear decision rules and playbooks.
Continuously evolve policies based on data, adoption, and business feedback.
3. Governance & Initiatives:
Establish and run governance rhythms (weekly/monthly reviews, war rooms, escalation frameworks).
Define RACIs and SLAs across stakeholders (Internal fulfilment, Workforce Planning, HR, Delivery, Hiring, Skills etc.).
Ensure adherence to policies through transparent dashboards, audits, and interventions.
Identify and drive seamless implementation of strategic initiatives
Build CXO-level dashboards and narratives that drive strategic decisions.
4. Transformation & Productization
Partner with Transformation, HR Tech, and Operations teams to scale adoption of new technologies and processes.
Drive TSC productization for DTAI (standardized workflows, scalable frameworks, automation) in collaboration with the TSC transformation COE.
Skills:
Workforce Planning, or Talent Supply Chain, or Resource Management
Data analytics, insights generation, and storytelling
Ability to connect business strategy to talent supply decisions
Policy design and governance frameworks
Ability to drive adoption and behavioural change at scale
Strong delivery excellence
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
ITIL Foundation Certificate in IT Service Management - AxelosAxelos
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Risk Management, Stakeholder Management, Storytelling
Language
English
Language Proficiency -
Proficient - C2
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