SAP BASIS Manager

Experience: 12+ Years (including 5+ years in a leadership/people management role)
Location: Hyderabad and Bengaluru are preferred followed by Other Locations
Role Overview
We are seeking an experienced SAP BASIS Manager to lead, manage, and mentor a team of 60+ SAP professionals while ensuring the stability, scalability, performance, and strategic direction of SAP landscapes.
The ideal candidate will possess a strong technical foundation in SAP BASIS, proven leadership capabilities, and extensive stakeholder management experience.
Key Responsibilities
Leadership & People Management
Lead and manage a team of 60+ SAP BASIS consultants, engineers, and leads.
Drive team performance, capability development, resource planning, and succession planning.
Foster a culture of collaboration, accountability, and continuous improvement.
Manage team utilization, career growth, and performance evaluations.
Stakeholder Management
Act as the primary point of contact for senior business and IT stakeholders.
Build strong relationships with customers, leadership teams, vendors, and partners.
Provide regular updates on service performance, risks, escalations, and improvement initiatives.
Drive executive-level discussions and governance meetings.
Service Management & Governance
Ensure adherence to ITIL-based service management processes.
Lead incident, problem, change, and release management activities.
Define and monitor operational KPIs, SLAs, and continuous service improvement plans.
Manage escalations and drive timely resolution of critical issues.
Strategic & Program Management
Support SAP transformation and modernization initiatives.
Drive operational excellence, automation, and process improvements.
Manage project delivery timelines, risks, budgets, and resource planning.
Partner with enterprise architects and SAP leadership on roadmap planning.
SAP BASIS Delivery & Operations
Oversee SAP BASIS operations across multiple SAP landscapes and environments.
Ensure high availability, performance, security, and reliability of SAP systems.
Drive SAP upgrades, migrations, patching, system refreshes, and transformation initiatives.
Collaborate with cross-functional teams to support business-critical SAP applications.
Required Qualifications
12+ years of overall experience in SAP BASIS administration and delivery.
Minimum 5+ years of experience leading and managing large teams (50+ members preferred).
Strong technical expertise in SAP BASIS, SAP HANA, system administration, performance tuning, upgrades, and migration activities.
Proven experience in stakeholder management and client engagement.
Experience managing large-scale SAP environments and support operations.
Excellent communication, leadership, and problem-solving skills.
Preferred Certifications
ITIL Foundation/Intermediate
Certified Scrum Master (CSM) / Scrum Certification
PMP (Project Management Professional
SAP certifications are an added advantage.
Key Competencies
Leadership & Team Management
SAP BASIS & Technical Architecture
Stakeholder & Client Management
Service Delivery Management
ITIL Processes & Governance
Program & Project Management
Strategic Planning & Decision Making
Risk & Escalation Management

Work arrangement
No